Cancellations and changes to orders for custom orders must be made by close of the next business day that the order was placed. You may call to alert us of your change of mind at 412-260-8511. However, we ask that a 'Cancellation Request' be provided to us in writing (via email) for the accuracy of our records. Send email to email@example.com.
Orders cannot be canceled or refunded once we have ordered the items or materials. Custom orders are made specifically for you, the customer, per your specifications (size, shape, colors). Thus, once a custom order is in production or has shipped, it cannot be canceled, refunded, refused or returned as we cannot resell customized items.
We want you to be happy with your purchase from Apparel to Gifts Embroidery. We will make every effort to make things right should you receive a defective item or we have made some sort of mistake in the production process.
You can return an unused, undecorated item still in its original packaging for a refund within 30 days of delivery. Unfortunately, we can’t offer you a refund or exchange after that time, except in the case of defective merchandise or mistakes in personalization/customization. In the case of defective merchandise or mistakes in personalization/customization, you have 30 days from receipt of the item to contact Apparel to Gifts Embroidery about a return authorization.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All items may be returned or exchanged except for orders which have been customized or personalized. Please be careful when entering the information for the lettering and any customization choices. We only accept returns on defective merchandise or mistakes that we made in the production process. In those cases, a corrected version will be issued as a replacement.
All exchanges must have prior approval before shipping. Return authorization number will be given once we receive a written 'Return Request' (via email). Send email to firstname.lastname@example.org.
Additional non-returnable items:
- Gift cards
- Intimate items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery